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Return & Refund Policy

Thanks for purchasing our product from our website grandemode.com.

We offer  days return policy to our customers. If 7 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Product return/refund would be 100% done within 7 days, if you are not happy or satisfied with the product. However, the shipping charge will be applicable on the buyer.

Return charges must be borne by the customer.


RETURNS NEED TO MEET ALL OF THE FOLLOWING CONDITIONS:

  • All items must be complete, Factory sealed Unopened, undamaged, and in saleable condition.
  • Returns applicable if the Delivered item is in the wrong size, defective and faulty.
  • All items have to be in their original packaging and well packed for shipping.
  • Any item that does not meet the conditions above will not be refunded or exchanged.
  • It is the customer's responsibility to ensure the safe and undamaged arrival of the returned item(s).
  • Refunds will be paid out after the arrival of the returned item(s).
  • Returns have to be sent via registered mail (admin@grandemode.com)
  • Please do not send your purchase back to us unless we authorize you to do so.
  • Once we approved your product for return. We will pick up the product from your location.
  • If pick up is not available to your pin code, you can return the product item to choose any nearby shipping service.
  • You have to ensure that all the items related product should be sealed packed in your parcel and adequate insurance to cover the value of returned goods.


Post your parcel to our warehouse address: 
LAGrande (cloth Merchant) Main market, Town Tilhar (242307) dist. Shahjahanpur Uttar Pradesh.

We do not hold any liability for the items until they have been received by us.

Kindly keep the package shipping proof of your item in regards to any mishappening.

REFUNDS (IF APPLICABLE)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If product is defected, then your refund will be processed, in your wallet, within a certain amount of days (within 3days)

                                       

ORDER CANCELLATION

 

If you cancel your order BEFORE it has been shipped, then you can change and cancel the order.

It must be required for the user to contact us within 12 hours regarding order cancellation or change.

Once the product is packaged and ready for the shipping then you're not eligible to cancel it anymore.


EXCHANGES (IF APPLICABLE)

 

We only exchange items if they are the wrong size, defective or damaged.

In circumstances where you consider that a product is defective, you should promptly contact us at marketing@grandemode.com with details of the product and the defect. 

 

It is possible to exchange your items through our stores; however, refunds must be directed through our offices.

Unacceptable Returns

We will not refund you if the returning item is not complying with our Return/Refund policy terms. The returned item will be returned back to your doorstep at your own expense cost. You will get notified of their associated charges.

But still, if you send us the same returned item again or refuse to accept the delivery of the product then this will be deemed to be an irreversible instruction for us to dispose of your goods without further notice.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.